Return & Refund Policy

Introduction

At Rolyfire Design Inc (“we,” “our,” or “the Company”), we are committed to providing our customers with high-quality products and exceptional service. This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased from Rolyfire Design Inc. By making a purchase from our company, you agree to the terms of this policy.

Return Eligibility

Return Window

Customers have thirty (30) calendar days from the date of delivery to initiate a return. Returns initiated after this period will not be accepted.

Condition Requirements

To be eligible for a return, items must meet the following criteria:

  • Unused and in brand-new condition
  • In the original, unopened packaging
  • Include all original tags, labels, and accessories
  • Free from any damage, marks, or signs of use
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items with broken factory seals or opened packaging
  • Customized or personalized items
  • Consumable products (including but not limited to craft supplies)
  • Digital products or downloadable content
  • Items explicitly marked as “Final Sale”
  • Items that have been used, assembled, or modified
  • Products missing original packaging, parts, or accessories

Return Process

Initiation

  1. Contact our customer service team at hello@rolyfiredesigninc.com to request a return.
  2. Include your order number and reason for return in your email.
  3. Wait for a Return Authorization (RA) number before shipping any items.

Packaging

  1. Package the item securely in its original packaging.
  2. Include all original components and accessories.
  3. Enclose a copy of the original receipt.
  4. Clearly mark the RA number on the outside of the package.

Shipping

  1. Ship the item to our return address provided above.
  2. Use a trackable shipping method.
  3. Retain proof of shipping until the return is processed.
  4. The customer is responsible for return shipping costs.

Refund Processing

Timeline

  • Refunds are processed within 3-7 business days after inspection.
  • Bank processing may take up to 30 additional days.

Refund Method

  • All refunds will be issued to the original payment method used for purchase.
  • Gift returns will be processed as store credit at the original purchase price.
  • Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for unopened items within the 30-day return window:

  • No restocking fee applies to exchanges.
  • The customer is responsible for return shipping costs.
  • New items will be shipped once the original item is received and inspected.
  • Size or color exchanges are subject to availability.

Damaged or Incorrect Items

For items received damaged or incorrect:

  1. Report the issue within 24 hours of delivery.
  2. Email hello@rolyfiredesigninc.com with:
    • Order number
    • Photos of the damaged item and packaging
    • Description of the issue
  3. Wait for return shipping instructions from our team.
  4. No restocking fee will be charged.
  5. Return shipping costs will be covered by Rolyfire Design Inc.

Gift Returns

For items received as gifts:

  • The gift recipient may return items within 30 days of delivery.
  • Returns will be processed as store credit.
  • The original order number or gift receipt is required.
  • Store credit will be issued at the original purchase price.

Quality Guarantee

Rolyfire Design Inc stands behind the quality of our products. If any item fails to meet our quality standards:

  1. Contact our customer service team immediately.
  2. Provide detailed information about the quality issue.
  3. We will work to resolve the situation promptly.
  4. Replacement or refund options will be provided as appropriate.

Changes to This Policy

Rolyfire Design Inc reserves the right to modify this Return & Refund Policy at any time without prior notice. Changes will be posted on this page and will be effective immediately upon posting. It is the customer’s responsibility to review this policy periodically for updates.

Customer Support

Our dedicated customer service team is available to assist with any questions or concerns regarding returns and refunds:

  • Business Name: Rolyfire Design Inc
  • Company Name: Rolyfire Design Inc
  • Company Number: 22000051271
  • EIN Number: 88-2980664
  • Email: hello@rolyfiredesigninc.com
  • Phone: (305) 593-5621
  • Hours: Monday-Friday, 9:00 AM – 5:00 PM EST
  • Address: 16526 Sw 48th Terrace Miami, FL 33185