Frequently Asked Questions (FAQs)

1. What types of BBQ grills do you offer?

We offer a variety of high-quality BBQ grills, including gas grills, charcoal grills, pellet grills, and electric grills. Each type is designed to meet different cooking needs and preferences.

2. How do I choose the right grill for me?

Choosing the right grill depends on your cooking style, space, and budget. Gas grills are convenient and easy to use, charcoal grills offer a classic BBQ flavor, pellet grills provide versatility, and electric grills are great for small spaces. Our customer service team at Rolyfire Design Inc can help you make the best choice.

3. Do your grills come with a warranty?

Yes, all our grills come with a manufacturer’s warranty. The specifics of the warranty can vary by model, so please check the product details or contact our customer service team for more information.

4. How do I clean and maintain my grill?

Regular cleaning and maintenance are essential for keeping your grill in top condition. We recommend cleaning the grates after each use and performing a deep clean periodically. Check your grill’s manual for specific cleaning instructions, or visit our website for helpful tips.

5. Can I return or exchange my grill if I’m not satisfied?

Yes, we offer a hassle-free return and exchange policy. If you’re not satisfied with your grill, you can return or exchange it within 30 days of delivery. Please see our Return & Refund Policy for more details.

6. Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United States. For more details, please refer to our Shipping Policy.

7. How long will it take for my order to arrive?

Orders typically arrive within 3-9 business days from the order date. Processing times are 1-3 business days, and transit times are 2-6 business days. For more information, please see our Shipping Policy.

8. Can I track my order?

Yes, you can track your order through the shipping confirmation email we send once your order ships. You can also track your order through your account on our website.

9. Do you offer assembly services for grills?

We do not currently offer assembly services, but our grills come with clear instructions for easy assembly. If you need assistance, our customer service team is here to help.

10. What payment methods do you accept?

We accept major credit cards, PayPal, and other specified payment methods. All transactions are processed through secure payment systems. For more details, please see our Payment Methods page.

11. How do I use my grill safely?

Safety is our top priority. Always follow the safety instructions provided in your grill’s manual. Ensure your grill is placed on a stable, level surface away from flammable materials, and never leave it unattended while in use.

12. Do you offer any discounts or promotions?

Yes, we occasionally offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and special offers.

13. How can I contact customer service?

You can reach our customer service team via email at hello@rolyfiredesigninc.com or by phone at (305) 593-5621 during our business hours (Monday-Friday, 9:00 AM – 5:00 PM EST). For immediate assistance, you can also use our live chat feature on the website.

14. Do you ship internationally?

Currently, we only ship within the United States. We do not ship to PO boxes or international addresses.

15. How do I cancel or modify my order?

You can modify or cancel your order within 1 hour of placement by contacting our customer service team. Please note that once an order has begun processing, modifications or cancellations may not be possible.